Privacy Policy

At Airgen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile details when you create an account
• Payment Information: Billing address, payment card details (processed securely through our payment processors), and transaction history
• Communication Data: Information you provide when you contact us for support, feedback, or inquiries
• User Content: Any content, data, or information you submit, upload, or create through our Services, including AI agent configurations, workflows, and generated outputs
• Survey Responses: Information you provide in response to surveys or questionnaires

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Services, including features used, actions taken, and time spent
• Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information
• Log Data: IP address, access times, pages viewed, referring URLs, and other standard server logs
• Location Data: General location information based on your IP address
• Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and similar technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social login providers (Google, GitHub) when you choose to authenticate through them
• Analytics providers and advertising partners
• Third-party integrations you connect to your account
• Publicly available sources and data enrichment services

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Create and manage your account
• Enable features and functionality you request
• Process and deliver AI-generated outputs

2.2 Communication

• Send transactional communications (account verification, password resets, billing notifications)
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent, where required)
• Notify you about changes to our Services or policies

2.3 Analytics and Improvement

• Analyze usage patterns to improve our Services
• Develop new features, products, and services
• Conduct research and analysis
• Monitor and analyze trends, usage, and activities

2.4 Security and Compliance

• Detect, prevent, and address technical issues, fraud, and security threats
• Enforce our Terms of Service and other policies
• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of Airgen and our users

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contract with you (providing the Services)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement
• Legal Obligation: Processing necessary to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, which you may withdraw at any time

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and performance monitoring services
• Customer support tools
• Email and communication services
• AI model providers

4.2 Business Transfers

If Airgen is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Fulfill the purposes outlined in this Privacy Policy

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. These include:

6.1 Types of Cookies

• Essential Cookies: Required for the operation of our Services (authentication, security, preferences)
• Analytics Cookies: Help us understand how users interact with our Services
• Functional Cookies: Enable enhanced features and personalization
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may affect the functionality of our Services.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, machine-readable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions required by law.

7.4 Restriction and Objection

You have the right to restrict or object to certain processing of your personal information.

7.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

7.6 Marketing Communications

You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or updating your communication preferences in your account settings.

To exercise any of these rights, please contact us at privacy@airgen.ai.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from the laws of your country.

When we transfer personal data from the EEA, UK, or Switzerland, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at privacy@airgen.ai.

12. AI and Machine Learning

Our Services utilize artificial intelligence and machine learning technologies. In connection with these technologies:

• We may use anonymized and aggregated data to train and improve our AI models
• Your content may be processed by AI systems to provide the Services
• We implement measures to prevent the storage of sensitive personal information in AI model weights
• You can request that your data not be used for model training by contacting us

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

15. Data Protection Officer

For users in the European Union, if you have concerns about our data processing activities that you feel we have not adequately addressed, you have the right to lodge a complaint with your local data protection authority.